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Common Problems
Below, you will find solutions to a variety of technical issues that may arise.
Please verify that the iPad is currently connected to a WiFi network. If the iPad is connected to a WiFi network and is unable to access the internet, please restart the iPad.
If restarting the iPad does not establish a connection, please verify that the VPN setting is on. To verify/turn on the VPN setting, please refer to the below images:
- Step 1 - Open the "Settings" app and verify that the "VPN" setting is on. If the "VPN" setting is not on, please slide this setting to the on position.
- Step 2 - Under "Settings" > "VPN," please verify that the "Status" setting is on. If the "Status" setting is not on, please slide this setting to the on position.
- Step 3 - Under "Settings" > "VPN," please verify that the "Connect On Demand" setting is on. If the "Connect On Demand" setting is not on, please slide this setting to the on position.
If the iPad is still unable to access the internet, please try resetting the network settings by completing the following steps:
- Open the "Settings" app.
- Tap the "General" tab. Open the "General" menu on your device.
- Scroll down to the end of the page and tap the "Reset" button.
- The "Reset" button directs you to a number of options for resetting different aspects of the operating system.
- Tap "Reset Network Settings."
The iPad will need to be connected to the home network again, after the reset.
To verify/turn on the VPN, please refer to the below images:
- Step 1 - Open the "Settings" app and verify that the "VPN" setting is on. If the "VPN" setting is not on, please slide this setting to the on position.
- Step 2 - Under "Settings" > "VPN," please verify that the "Status" setting is on. If the "Status" setting is not on, please slide this setting to the on position.
- Step 3 - Under "Settings" > "VPN," please verify that the "Connect On Demand" setting is on. If the "Connect On Demand" setting is not on, please slide this setting to the on position.
Please follow the instructions below, to log in to Zoom:
- Open the Zoom app
- Please do not type your Google account information in the login box.
- Click the Google button underneath the login box and then log in with your Google account information.
If the microphone/audio is not working on an iPad while using Zoom, please try the following:
https://support.zoom.us/hc/en-us/articles/204484835-My-Audio-is-Not-Working-on-iOS-or-Android
To download an app from Self Service, please try the following:
- Please verify that the iPad is connected to the internet. It's possible to appear to be connected, but being able to access the internet will confirm that.
- If the iPad is connected to the internet, please verify that it has been updated to the latest iOS version.
- If the iPad's iOS version is current, you should be able to download apps from Self Service.
To access SeeSaw, please enter through ClassLink. A code should not be required if the SeeSaw app is being used. Additionally, please refer to the following video for more SeeSaw information:
https://youtu.be/Z-Auk3q4pmw
To turn the camera and microphone settings on in SeeSaw, please try the following on an iPad:
Settings App > Seesaw > Turn Photos, Microphone, Camera to ON
If you are using an iPad, please verify that you're accessing ConnectED after you have logged in to ClassLink. Also, verify that the iPad has been updated and the time zone is correct. The time zone can be changed in Settings -> General -> Date & Time, if necessary.
If you are accessing ConnectED via a browser, it could simply be the browser. Utilizing a different browser might resolve the loading issues. If that doesn't work, please try the solution listed under the "Disabling Prevent Cross-Site Tracking Feature" heading on the following page:
Please visit the following site for directions:
Please visit the following site for directions:
If your iPad has been updated, please try the solution listed under the "Disabling Prevent Cross-Site Tracking Feature" heading on the following page:
Please visit the following site for directions:
Please visit the following site for directions:
If the microphone is not working in Schoology, while using an iPad, please give the microphone permission by going to Settings > Privacy > Microphone
Then, please enable the microphone for Schoology by sliding/toggling the button.
Please contact your student's school regarding replacement iPad chargers and cords.
Please email it@auburn.k12.ma.us, utilizing an email address associated with your PowerSchool account, to request support from the Auburn Technology Department. Use the subject line to give a brief description of the issue you are having and the body of the email to provide a detailed explanation of the problem. The ticket will be assigned to the appropriate member of our staff to address. You will receive email replies each time the ticket is updated or when the tickets have been closed. Please include your student's name and year of graduation.
* Please do not email individual members of the technology department. Our ticketing system is monitored by the entire department and often any of them can assist you in solving your problem. Emails sent to individuals will be forwarded to the helpdesk system anyway. This will only add a step to the support process.*
To update an iPad, please complete the following steps:
- Tap on "Settings"
- Tap on "General"
- Tap on "Software Update"
If an update is available, it will appear under "Software Update."