Please verify that the iPad is currently connected to a WiFi network. If the iPad is connected to a WiFi network and is unable to access the internet, please restart the iPad.

If restarting the iPad does not establish a connection, please verify that the VPN setting is on. To verify/turn on the VPN setting, please refer to the below images:

1. Step 1 - Open the "Settings" app and verify that the "VPN" setting is on. If the "VPN" setting is not on, please slide this setting to the on position.
   
   
    
2.  Step 2 - Under "Settings" > "VPN," please verify that the "Status" setting is on. If the "Status" setting is not on, please slide this setting to the on position.
   
   
    
3.  Step 3 - Under "Settings" > "VPN," please verify that the "Connect On Demand" setting is on. If the "Connect On Demand" setting is not on, please slide this setting to the on position.
   
   

If the iPad is still unable to access the internet, please try resetting the network settings by completing the following steps:

1. Open the "Settings" app.
2. Tap the "General" tab. Open the "General" menu on your device.
3. Scroll down to the end of the page and tap the "Reset" button.
4. The "Reset" button directs you to a number of options for resetting different aspects of the operating system.
5. Tap "Reset Network Settings."

The iPad will need to be connected to the home network again after the reset.

To verify/turn on the VPN, please refer to the below images:

1. Step 1 - Open the "Settings" app and verify that the "VPN" setting is on. If the "VPN" setting is not on, please slide this setting to the on position.
   
   
    
2.  Step 2 - Under "Settings" > "VPN," please verify that the "Status" setting is on. If the "Status" setting is not on, please slide this setting to the on position.
   
   
    
3.  Step 3 - Under "Settings" > "VPN," please verify that the "Connect On Demand" setting is on. If the "Connect On Demand" setting is not on, please slide this setting to the on position.
   
   

Some of the general suggestions for i-Ready are listed below.

Please try:

1. Updating the iPad in Settings > General > Software Update
2. Closing any open apps
3. Closing any background apps - Please press the home button twice, scroll through recently used apps, and then swipe up (without lifting your finger off of the glass) to send it off of the screen.
4. Under Settings > WiFi, please tap on your WiFi network's name and verify that Private Address is turned OFF.
5. Please make sure that Location Services are on in Settings > Privacy > Location Services, please slide to ON (green)
6. In Settings > General > Date and Time, please verify that Set Automatically is ON and that the Time Zone is New York.
7. In Settings > Safari, please verify that Block Pop-ups is OFF. Also, please check that Prevent Cross-Site Tracking is OFF. Finally, please verify that Block All Cookies is set to OFF.
8. In Settings > Bluetooth, please make sure Bluetooth is OFF.
9. After doing so, please try clearing the browser's cache:

Directions for clearing the browser's cache are below:

In Safari:

1. Please open Settings > Safari > Clear History and Website Data
2. Please tap Clear when prompted

In the Chrome app:

1. Please open the Chrome app
2. At the top-right, tap More or use the (...)
3. Please tap History
4. Please tap Time Range > Try the Last 7 Days
5. Please Clear Browsing Data. Please make sure that there's a tick mark next to 'Cookies, Site Data' and 'Cached Images and Files'
6. Please tap Clear browsing data twice

After the cache has been cleared, please open ClassLink and then tap on i-Ready. If the problem has not been resolved, please tap on Self Service and reinstall i-Ready. Once i-Ready has been reinstalled, please open ClassLink and tap on i-Ready again. Finally, please try restarting the iPad by holding down the power and the home buttons at the same time until the device restarts.

If the problem has still not been resolved, please feel free to submit a ticket including the following:

1. The serial number of the iPad in Settings > General > About
2. The report generated by the following i-Ready System Check. Please run the System Check in a browser on the iPad:

a. On the main login page for i-Ready (https://login.i-ready.com), please click the Support link in the upper right corner without logging in.
b. On the page that appears, please click Run System Check.
c. Finally, on the System Check page, under report, please click on Select Report to select the report so that it can be included in the ticket.

Please follow the instructions below, to log in to Zoom:

1. Open the Zoom app
2. Please do not type your Google account information in the login box.
3. Click the Google button underneath the login box and then log in with your Google account information.

If the microphone/audio is not working on an iPad while using Zoom, please try the following:

https://support.zoom.us/hc/en-us/articles/204484835-My-Audio-is-Not-Working-on-iOS-or-Android

To download an app from Self Service or Jamf Student/Teacher, please try the following:

1. Please verify that the iPad is connected to the internet. It's possible to appear to be connected, but being able to access the internet will confirm that.
2. If the iPad is connected to the internet, please verify that it has been updated to the latest iOS version.
3. If the iPad's iOS version is current, you should be able to download apps from Self Service or Jamf Student/Teacher.

To access SeeSaw, please enter through ClassLink. A code should not be required if the SeeSaw app is being used. Additionally, please refer to the following video for more SeeSaw information:

https://youtu.be/Z-Auk3q4pmw

To turn the camera and microphone settings on in SeeSaw, please try the following on an iPad:

Settings App > Seesaw > Turn Photos, Microphone, Camera to ON

If you are using an iPad, please verify that you're accessing ConnectED after you have logged in to ClassLink. Also, verify that the iPad has been updated and the time zone is correct. The time zone can be changed in Settings -> General -> Date & Time, if necessary.

If you are accessing ConnectED via a browser, it could simply be the browser. Utilizing a different browser might resolve the loading issues. If that doesn't work, please try the solution listed under the "Disabling Prevent Cross-Site Tracking Feature" heading on the following page:

https://support.schoology.com/hc/en-us/articles/360047089074-Apps-are-not-loading-in-Schoology-How-do-I-fix-this-Safari-13-1-

If the "Core 5 does not run in a browser on this device" error appears, please tap on the icon with the arrow (it's to the left of the "X" icon on the upper right). After tapping this icon, there will be an option to select whether to open in Chrome or Safari.

Some of the general suggestions for Lexia are listed below.

Please try:

1. Updating the iPad in Settings > General > Software Update
2. Closing any open apps
3. Closing any background apps - Please press the home button twice, scroll through recently used apps, and then swipe up (without lifting your finger off of the glass) to send it off of the screen.
4. Under Settings > WiFi, please tap on your WiFi network's name and verify that Private Address is turned OFF.
5. Please make sure that Location Services are on in Settings > Privacy > Location Services, please slide to ON (green)
6. In Settings > General > Date and Time, please verify that Set Automatically is ON and that the Time Zone is New York.
7. In Settings > Safari, please verify that Block Pop-ups is OFF. Also, please check that Prevent Cross-Site Tracking is OFF. Finally, please verify that Block All Cookies is set to OFF.
8. In Settings > Bluetooth, please make sure Bluetooth is OFF.
9. After doing so, please try clearing the browser's cache:

Directions for clearing the browser's cache are below:

In Safari:

1. Please open Settings > Safari > Clear History and Website Data
2. Please tap Clear when prompted

In the Chrome app:

1. Please open the Chrome app
2. At the top-right, tap More or use the (...)
3. Please tap History
4. Please tap Time Range > Try the Last 7 Days
5. Please Clear Browsing Data. Please make sure that there's a tick mark next to 'Cookies, Site Data' and 'Cached Images and Files'
6. Please tap Clear browsing data twice

After the cache has been cleared, please open Lexia. If the problem has not been resolved, please tap on Self Service and reinstall Lexia. Finally, please try restarting the iPad by holding down the power and the home buttons at the same time until the device restarts.

If this does not resolve the problem, please try moving closer to the router. Finally, if moving closer to the router does not solve the problem, please feel free to submit a ticket including the following, please:

1. The serial number of the iPad in Settings > General > About

Please visit the following site for directions:

https://support.schoology.com/hc/en-us/articles/115015788928-How-to-submit-Google-Drive-files-to-an-Assignment-Students-

Please visit the following site for directions:

https://support.schoology.com/hc/en-us/articles/360013059593-Reconnecting-the-Google-Drive-Assignments-App-with-Force-Log-Out-Students-

If you're unable to log in to Schoology, please verify that the login screen is white, not blue. If it's blue, please tap the arrow in the upper left corner and then select "Auburn Public Schools" and then "Auburn, MA" from the dropdown list. If the page is white, please make sure that you're not logging in with your entire email address.

If your iPad has been updated, please try the solution listed under the "Disabling Prevent Cross-Site Tracking Feature" heading on the following page:

https://support.schoology.com/hc/en-us/articles/360047089074-Apps-are-not-loading-in-Schoology-How-do-I-fix-this-Safari-13-1-

Please visit the following site for directions:

https://support.schoology.com/hc/en-us/articles/203415723-Review-and-Submit-Assignments-on-iOS-Students-

Please visit the following site for directions:

https://support.schoology.com/hc/en-us/articles/360004113474-Upload-Images-Media-to-Assessment-Questions

If the microphone is not working in Schoology, while using an iPad, please give the microphone permission by going to Settings > Privacy > Microphone

Then, please enable the microphone for Schoology by sliding/toggling the button.

Once the ClassLink app is loaded, in the upper left, there should be an arrow. Please tap this arrow and select the Auburn Public Schools from the list. Once Auburn Public Schools has been selected, the message requesting a school code should disappear.

To resolve this, please feel free to try the following:

1. Tap on Settings
2. Tap on General
3. Tap on ClassLink (on the left side)
4. Select Camera (on the right)
5. Enable the camera by sliding the camera button so that it's green

Please email it@auburn.k12.ma.us, utilizing an email address associated with your PowerSchool account, to request support from the Auburn Technology Department. Use the subject line to give a brief description of the issue you are having and the body of the email to provide a detailed explanation of the problem. The ticket will be assigned to the appropriate member of our staff to address. You will receive email replies each time the ticket is updated or when the tickets have been closed. Please include your student's name and year of graduation.

* Please do not email individual members of the technology department. Our ticketing system is monitored by the entire department and often any of them can assist you in solving your problem. Emails sent to individuals will be forwarded to the helpdesk system anyway. This will only add a step to the support process.*

To update an iPad, please complete the following steps:

1. Tap on "Settings"
2. Tap on "General"
3. Tap on "Software Update"

If an update is available, it will appear under "Software Update."

Please contact your student's school regarding replacement iPad chargers and cords.

If the screen is blank, it's possible that the brightness is turned all of the way down. Please try plugging the iPad in to the charger for 10 minutes. Then while it’s still plugged in, hold the power button and the home button for 10 seconds. This might turn the iPad back on and then, hopefully, everything will work properly.

Please review the following settings:

1. Settings > Notifications - Please turn off notifications altogether or turn off the ones you don't absolutely need.
2. Settings > General > Background App Refresh - Please turn off Background refresh altogether or turn it off for all apps you don't use.
3. Settings > Display & Brightness - Please check the brightness level and also check that Auto-Lock is not set to "never."

Please review the Photos app and delete or move to Google Drive any photos or videos that are no longer needed and are using iPad space. Also, please check to see if there are any installed apps that are no longer being used and uninstall those, as well. To uninstall an iPad app, please tap and hold the app until a menu of options appears and then tap "Delete App."